Refund Policy

Overview

K-MedLinker is an officially licensed medical tourism coordination agency registered with Korea's Ministry of Health & Welfare (Reg. No. 2025-08-02-06152). We help international patients connect with Korean hospitals and clinics, and coordinate the full treatment journey from consultation to arrival.

This policy explains how fees are handled and what refund conditions apply.

1. Reservation Deposit — 100% Refundable

When you book through K-MedLinker, a reservation deposit may be collected to secure your hospital appointment and initiate the coordination process.

This deposit is 100% fully refundable.

The refund is issued once all of the following conditions are met:

• You have safely arrived in Korea

• Your medical treatment or procedure has been completed

• The treatment fee has been paid directly to the hospital

The deposit is not a service charge. It exists to confirm your commitment to the scheduled appointment and to support the booking and visa documentation process. Once your treatment is complete and the hospital has been paid, the full deposit amount will be returned to you.

To request your refund, please contact K-MedLinker after your treatment is completed and provide confirmation of completion (such as a receipt or discharge summary). Refunds are processed within 7–14 business days to the original payment method.

2. Treatment Fees — Subject to Each Hospital's Policy

K-MedLinker does not collect or hold treatment fees. All fees for medical procedures, surgeries, or treatments are paid directly by the patient to the hospital or clinic.

Important: Please confirm the hospital's refund and cancellation policy before making any payment for treatment.

Each hospital and clinic in Korea has its own independent refund policy, and these vary by institution, procedure type, and timing. Once a treatment fee is paid directly to the hospital, K-MedLinker does not have the authority to issue or facilitate a refund on the hospital's behalf.

K-MedLinker will provide you with the hospital's refund terms before you commit to payment, and can assist with communication if any issues arise. However, responsibility for treatment fee refunds lies with the individual hospital.